Transactis ActionAnalytics

Goods Lost in Transit (GLIT) claims from customers are sometimes seen as unavoidable in a remote shopping model. However, if the level of claims is not effectively managed this erodes profitability as a result of:

• Redelivery costs
• The cost of replacement items
• Increased customer management costs
• Fraudulent / erroneous claims

GLIT claims can prove difficult and costly to investigate – refunds or replacement items are the most common outcomes as customer satisfaction is always a priority and often a customer service department lacks a single view of purchases, deliveries and claims to help them reach a decision.

ClaimsID from Transactis is a GLIT Claims Management tool that provides retailers with:

• A single view of individual transactions, deliveries and GLIT claims
• The ability to carry out real-time investigation of claims
• Proactively identify potentially fraudulent transactions – accessing syndicated claims information from other home-shopping organisations
• Developed in partnership with leading home-shopping brands, ClaimsID is a fully hosted, browser-based solution, requires no hardware and is designed with a simple, intuitive, easy-to-use front end.